Shipping policy
We keep our pricing transparent — no handling fees, no hidden costs. Orders over $799 ship free; a flat shipping rate applies to smaller orders. So you have one less thing to worry about.
DELIVERY TIME
Unless otherwise noted in the product description, Furniconic items are delivered within 7 to 8 weeks of your order date. You must accept the delivery within 24 hours of contact by the carrier team. If you are unable to accept, the order will be in danger of being returned and a 20% restock fee will apply as well as return shipping costs.
BACKORDERS
Backordered products have a minimum lead time of 8 weeks prior to being delivered.
HOW WILL MY ORDER BE DELIVERED?
Smaller parcels will be sent via a small parcel carrier such as USPS or UPS or on occasion through our freight partner, depending on size. While a single bar stool may ship small parcel, a larger, single armchair may ship freight.
Curbside delivery is pre-scheduled with our freight partner and available in the contiguous 48 states. For orders shipping to Canada contact us prior to ordering: help@furniconic.com
DELIVERY OPTIONS
For large shipments, upstairs delivery is possible from Monday to Friday on request. It is your responsibility to ensure that the delivery can be made without a hitch. Please do not hesitate to send a specific request to our team via email help@furniconic.
For any request for a quote, assembly, unpacking, or return of packaging, please contact our team at help@furniconic.
Unpacking of your items is only possible on request. Installation is possible depending on the region as an option with additional costs on request from our customer service to be contacted by email help@furniconic.
For more information, you can contact our customer service by e-mail at help@furniconic.
EXPEDITED
Expedited delivery currently is not offered via our website.
CURBSIDE DELIVERY
Your purchase will be brought to your residence at a pre-scheduled time and our freight team will bring your order to the curb. You will have to be at the destination to meet the driver. Your order will not be unpacked. You may be left with the shipping pallet. Your order may arrive in a crate.
NOTIFICATIONS
You will be contacted at least 36 hours in advance of delivery to schedule a drop-off appointment. You will also receive an email with your tracking information when your order ships, allowing you to keep tabs on your items’ estimated arrival. Evening and weekend delivery is not available. If you are unable to accept the delivery within 48 hours of contact, your order will accrue a storage fee of $150 per day until your order is delivered (including weekends).
MULTIPLE SHIPMENTS
If your order contains multiple items we will wait until your entire order is in stock before shipping it out to ensure one delivery fee and delivery date. If you would prefer to receive your items in multiple shipments, please contact our support team at help@furniconic.com and be sure to include your order number for reference. If a partial shipment is requested a 15% shipping fee will be applied to the items being shipped separately.